Legal

Master Subscription Agreement / Terms of Service

Last updated: 2026-04-22

1. About this Agreement

This Master Subscription Agreement / Terms of Service (the Agreement) governs access to and use of the MeetIndi services provided by Indigloo Technologies Inc. (Indigloo, we, us, or our).

This Agreement applies when a customer, subscriber, pilot customer, or other business user (Customer) creates an account, completes onboarding, signs an order form or pilot agreement that incorporates this Agreement, clicks to accept, or otherwise uses the Services.

2. Defined Terms

In this Agreement:

  1. Acceptable Use Policy means the MeetIndi Acceptable Use Policy, as updated from time to time.
  2. Caller Data means personal information and related call, message, booking, or routing data about callers, leads, prospects, contacts, or other individuals interacting with the Customer through the Services.
  3. Customer Data means information, content, and data submitted to, collected by, or processed through the Services on the Customer’s behalf, including business profile information, Caller Data, call recordings where enabled, transcripts, summaries, routing data, appointment data, support communications, and configuration data.
  4. Documentation means the user-facing policies, notices, and operational documentation that we make available for the Services.
  5. DPA means any applicable data processing addendum between the parties.
  6. Order Form means any order form, pilot letter, proposal, or similar commercial document that sets out a Customer’s subscription details.
  7. Services means the MeetIndi services then purchased or used by the Customer, including AI voice answering, routing, call handling, call summaries, dashboard access, onboarding, SMS continuity, customer-selected integrations, and related support.
  8. Starter Activation means the paid introductory access period described in Section 7.

3. The Services

  1. MeetIndi is a front-office AI service that can answer calls, capture caller details, route interactions, help book appointments, generate transcripts and summaries, send or support SMS continuity, and surface operational or revenue-intelligence data through the product interfaces.
  2. The current public website is meetindi.com; the dashboard is app.meetindi.com; and the API is api.meetindi.com.
  3. The Services may rely on third-party infrastructure, communications, payment, model, analytics, calendaring, and CRM providers, including providers selected by the Customer through optional integrations.
  4. The Services evolve over time. We may update features, interfaces, supporting providers, and technical implementation provided that we do not materially reduce the Customer’s paid-for core subscription rights during a current paid term except as permitted by this Agreement, an Order Form, or applicable law.

4. Account Setup and Customer Eligibility

  1. The Customer must provide accurate account, business, billing, and onboarding information and must keep it reasonably up to date.
  2. The Customer is responsible for all activity occurring under its accounts, credentials, users, administrators, and connected integrations.
  3. The Customer must ensure that only authorised personnel use administrative access to the Services.
  4. If the Customer connects a third-party integration, the Customer is responsible for securing and lawfully authorising that connection.
  5. The Customer represents and warrants that it is entering this Agreement solely for internal business use and not as a consumer for personal, family, or household purposes.

5. Customer Responsibilities

The Customer must:

  1. use the Services only for lawful business purposes and in accordance with this Agreement, the Acceptable Use Policy, and applicable law;
  2. configure its hours, routing, booking, knowledge-base, disclosure, SMS, and escalation settings responsibly;
  3. provide any notices and obtain any consents that are required for its use of call handling, recording, transcription, messaging, routing, appointment booking, or CRM syncing;
  4. ensure that instructions, scripts, FAQs, routing logic, and business information supplied to the Services are accurate and appropriate;
  5. review outputs generated by the Services before relying on them in situations where human review is reasonably required; and
  6. promptly notify us of any suspected unauthorised use or security issue affecting the Services; and
  7. not cause Quebec-resident personal information to be processed under this Agreement. MeetIndi's product does not yet support Quebec Law 25 compliance; Customer acknowledges MeetIndi may decline to serve Quebec-resident callers until that capability ships.

6. Recording Disclosures, Caller Notices, and Messaging

  1. The Services are designed to support an up-front recording disclosure before substantive call behaviour.
  2. The Customer remains responsible for ensuring that its use of the Services, including call recording, transcription, caller notices, and outbound or follow-up messaging, complies with applicable law and industry requirements.
  3. If the Customer edits, shortens, or replaces any default disclosure text, the Customer does so at its own risk.
  4. The Customer must not use the Services to send unlawful marketing messages, ignore opt-outs, or misrepresent who is communicating with a caller, lead, or contact.
  5. MeetIndi may provide default disclosure tooling, but the Customer remains responsible for lawful use of recording disclosures, caller notices, consent flows, SMS configuration, and customer-configured scripts in the jurisdictions where the Customer operates.

7. Plans, Starter Activation, and Auto-Conversion

  1. MeetIndi may offer a Starter Activation only to business customers at $9.99 CAD for 14 days, including 100 voice minutes, 1 phone number, and up to 5 users.
  2. The Starter Activation fee is non-refundable except where provisioning fails within 24 hours of sign-up, including a Twilio number assignment failure, an onboarding system error, or a similar infrastructure failure.
  3. Unless the Customer changes or cancels its selection during the activation period, the account auto-converts on day 15 to the plan selected during onboarding, with the default conversion target set to Commodity Voice Essentials.
  4. Commodity Voice plans use included-minute tracking with billed overage at the applicable plan rate. Integration Voice plans are hard-capped at the included minutes and may present an upgrade prompt instead of billed overage. Enterprise Real Estate plans are hard-capped with Customer Success escalation at cap.

8. Fees, Billing, and Payment

  1. The Customer must pay all fees, charges, taxes, and other amounts described in the applicable Order Form, checkout flow, or pricing page, except for taxes based on our net income.
  2. Paid subscriptions renew automatically unless cancelled before the next renewal date.
  3. The Customer authorises us and our payment processor to charge the payment method on file for recurring subscription charges, permitted overages, and other agreed charges.
  4. We may suspend access to fee-bearing features or the Services if amounts remain overdue after reasonable notice.
  5. All fees for Canadian operators are stated and payable in Canadian dollars unless an Order Form expressly states otherwise for a non-Canadian deployment.

9. Refunds and Cancellations

  1. The Refund Policy forms part of this Agreement.
  2. Monthly plans renew automatically. The Customer may cancel at any time, and the cancellation takes effect at the end of the current billing period unless the applicable Order Form says otherwise.
  3. If the Customer is charged for a new monthly billing period and contacts us within 48 hours of the charge, we will review the account for a full monthly-fee refund if usage in the new billing period is below both of the following thresholds: (a) fewer than 30 voice minutes, and (b) fewer than 20 calls.
  4. Except as expressly set out in the Refund Policy or required by law, fees are otherwise non-refundable and are not prorated for partial months.

10. Acceptable Use and Suspension

  1. The Customer must comply with the Acceptable Use Policy.
  2. We may suspend or restrict access to the Services if we reasonably believe the Customer is using the Services in a way that creates security risk, legal exposure, material service degradation, non-payment risk, or harm to us, the Services, or others.
  3. Where reasonably practicable, we will provide notice and an opportunity to cure before suspension.
  4. We may suspend immediately if we reasonably believe immediate action is required to prevent harm, legal exposure, or service abuse.

11. Third-Party Services and Customer-Directed Integrations

  1. The Services may interoperate with or rely on third-party services, including telephony, payments, hosting, calendar, scheduling, CRM, analytics, and model providers.
  2. If the Customer connects a third-party integration such as Google Calendar, Calendly, Follow Up Boss, HubSpot, or another authorised connector, the Customer directs us to exchange relevant data with that provider as needed to deliver the connected functionality.
  3. We are not responsible for the acts, omissions, outages, or changing terms of third-party providers, except to the extent required by law or expressly stated in an Order Form.
  4. The availability of a third-party integration may change at any time.

12. Customer Data, Privacy, and Processing

  1. As between the parties, the Customer retains all right, title, and interest in and to its Customer Data, subject to the rights granted in this Agreement.
  2. The Customer grants us the non-exclusive rights necessary to host, copy, process, transmit, display, and otherwise use Customer Data solely to provide, secure, maintain, support, improve, and administer the Services, and to comply with law.
  3. Our privacy notice describes how we collect and use personal information in relation to the Services.
  4. If the parties enter into a DPA, the DPA governs the processing of Customer Data within its scope and prevails over conflicting privacy-processing terms in this Agreement to the extent of that conflict.
  5. The Services are offered on a business-to-business basis, and the Customer is responsible for determining whether Customer Data and Caller Data may be submitted to or processed through the Services for the Customer’s business purposes.

13. Confidentiality

  1. Each party may receive non-public information from the other party that is identified as confidential or that a reasonable person would understand to be confidential (Confidential Information).
  2. The receiving party will use the disclosing party’s Confidential Information only to exercise rights and perform obligations under this Agreement.
  3. The receiving party will protect Confidential Information using reasonable safeguards and at least the same degree of care it uses for its own similar information, but not less than reasonable care.
  4. Confidential Information does not include information that the receiving party can show: (a) is or becomes public through no breach; (b) was already known to the receiving party without confidentiality obligations; (c) is lawfully received from another source without confidentiality obligations; or (d) is independently developed without use of the disclosing party’s Confidential Information.

14. AI, Automation, and Service Outputs

  1. The Services may generate summaries, classifications, routing suggestions, tags, draft messages, and other outputs using automated systems.
  2. Automated outputs may be incomplete, inaccurate, or unsuitable for a particular use case and should be reviewed in light of the Customer’s operational needs and legal obligations.
  3. The Customer remains responsible for business decisions, legal compliance, communications sent in its name, and the handling of leads, callers, bookings, or other downstream actions.
  4. MeetIndi does not use Customer Data or Caller Data to train any AI model.
  5. We may use service telemetry, redacted diagnostics, and de-identified or aggregated usage information to operate, secure, and improve the Services, provided that we do not publicly identify the Customer in de-identified or aggregated information.

15. Availability, Support, and Changes

  1. We will use commercially reasonable efforts to make the Services available, subject to maintenance, third-party dependencies, force majeure, and service limitations.
  2. We may perform maintenance, deploy updates, and change the Services from time to time.
  3. Unless an Order Form expressly provides otherwise, the Services are provided without a separate service-level agreement.

16. Termination

  1. This Agreement starts when the Customer first accepts it or first uses the Services and continues until terminated.
  2. The Customer may stop using the Services and cancel renewal at any time, subject to Section 9 and any fixed commitments in an Order Form.
  3. Either party may terminate this Agreement for material breach if the other party does not cure the breach within a reasonable period after written notice.
  4. We may terminate or suspend immediately for non-payment, unlawful use, serious abuse, or security risk if cure is not reasonably possible.
  5. On termination, the Customer’s right to access the Services ends, subject to any limited access or export rights required by law or expressly provided in writing.
  6. Sections that by their nature should survive termination survive termination, including payment obligations accrued before termination, confidentiality, intellectual property, permitted data-retention language, disclaimers, liability limits, and dispute terms.

17. Intellectual Property

  1. We and our licensors retain all right, title, and interest in and to the Services, Documentation, software, designs, interfaces, models, workflows, and related intellectual property, excluding Customer Data.
  2. Subject to this Agreement, we grant the Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable term to access and use the Services for its internal business operations.
  3. The Customer must not copy, modify, distribute, reverse engineer, decompile, or create derivative works from the Services except as expressly permitted by law and then only after giving us prior written notice where legally allowed.

18. Feedback

If the Customer provides suggestions, ideas, enhancement requests, or other feedback about the Services, we may use that feedback without restriction or compensation, provided that we do not publicly identify the Customer as the source without consent.

19. Disclaimers

  1. Except as expressly stated in this Agreement or an Order Form, the Services are provided on an “as is” and “as available” basis.
  2. To the maximum extent permitted by law, we disclaim all implied warranties, conditions, and representations, including implied warranties or conditions of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment.
  3. We do not warrant that the Services will be uninterrupted, error-free, or free from all defects, or that any automated output will be accurate or suitable for any particular purpose.
  4. The parties acknowledge that the Services are offered for business use only and not for personal, family, or household purposes.

20. Limitation of Liability

  1. To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, business interruption, or loss of data, arising out of or related to this Agreement, even if advised of the possibility of those damages.
  2. Except for the liabilities described in Section 20.3, each party’s aggregate liability arising out of or related to this Agreement will not exceed the total fees paid under this Agreement in the 12 months before the event giving rise to the claim.
  3. The cap in Section 20.2 does not apply to: (a) the Customer’s payment obligations; (b) either party’s obligations arising from a privacy or security breach caused by that party’s failure to comply with this Agreement; or (c) either party’s indemnity obligations or infringement or misappropriation of the other party’s intellectual property rights.

21. Indemnities

  1. The Customer will defend, indemnify, and hold harmless Indigloo and its affiliates, officers, directors, employees, and agents from and against third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Customer Data or Customer instructions; (b) the Customer’s unlawful scripts, disclosures, consent flows, or messaging practices; (c) the Customer’s breach of Section 5 or Section 6; or (d) the Customer’s violation of applicable law.
  2. Indigloo will defend the Customer against third-party claims alleging that the Services, when used as authorised under this Agreement, directly infringe that third party’s intellectual property rights, and will indemnify the Customer for damages finally awarded or agreed in settlement of that claim.
  3. Indigloo will have no obligation under Section 21.2 to the extent a claim arises from Customer Data, Customer instructions, customer-configured scripts or disclosures, modifications not made by Indigloo, or the combination of the Services with products or services not provided by Indigloo.
  4. The party seeking indemnification must promptly notify the indemnifying party of the claim, provide reasonable cooperation, and allow the indemnifying party to control the defence and settlement of the claim, except that no settlement admitting fault or imposing ongoing obligations on the indemnified party may be entered without that party’s prior written consent, not to be unreasonably withheld.

22. Governing Law and Disputes

This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules. The parties attorn to the exclusive jurisdiction of the courts located in Toronto, Ontario for any dispute arising out of or related to this Agreement.

23. Changes to this Agreement

  1. We may update this Agreement from time to time.
  2. If we make a material change, we will post the updated version and may also provide notice through the dashboard, email, or other reasonable means.
  3. The updated version becomes effective on the date stated in the updated version unless applicable law requires a different notice or effectiveness period.
  4. If the Customer continues using the Services after the updated version becomes effective, the Customer accepts the updated version, except where an Order Form or law requires a different process.

24. Notices

  1. We may send notices to the Customer through the dashboard, the billing or admin email on file, or another reasonable contact method.
  2. The Customer must send legal notices to support@meetindi.com, Attention: Legal Notices.
  3. Billing, account, and operational notices may be sent electronically.

25. Order of Precedence and General Terms

  1. If there is a conflict between this Agreement and an Order Form or pilot agreement signed by both parties, the signed Order Form or pilot agreement controls to the extent of the conflict.
  2. If there is a conflict between this Agreement and the DPA on a data-processing issue, the DPA controls to the extent of that conflict.
  3. The Customer may not assign this Agreement without our prior written consent, except in connection with a permitted corporate reorganisation or sale of substantially all of the Customer’s assets, provided the assignee agrees in writing to be bound.
  4. We may assign this Agreement in connection with a merger, acquisition, corporate reorganisation, or sale of substantially all assets.
  5. If any provision of this Agreement is unenforceable, the remaining provisions remain in effect.
  6. A failure to enforce any provision is not a waiver.
  7. This Agreement is the entire agreement between the parties regarding its subject matter unless the parties expressly agree otherwise in writing.

Changelog

  • 2026-04-22: Locked founder decisions embedded for B2B-only eligibility, CAD billing for Canadian operators, Quebec exclusion, no-model-training commitment, Ontario governing law, and the 12-month liability cap with privacy/security/IP carve-outs.